Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to Your Home Supply! Below are answers to common questions our customers ask. If you don’t see your question here, feel free to contact our support team — we’re happy to help!
Shipping & Delivery
Q: How long does shipping take?
A: Shipping times vary depending on your location:
- United States: 7–14 business days
- Worldwide: 14–30 business days
Please note that shipping times may vary slightly during high-demand periods or holidays.
Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders — no minimum purchase required.
Q: Will I receive tracking information?
A: Absolutely. Once your order has been processed and shipped, you’ll receive an email with a tracking number. You can track your order anytime on our Tracking Page.
Orders & Returns
Q: Can I return my order if I’m not satisfied?
A: Yes, we accept returns within 30 days of delivery. Items must be in original condition. To start a return, please visit our Returns & Refunds page or contact our support team.
Q: How do I cancel or change my order?
A: If your order hasn’t shipped yet, we can help you change or cancel it. Please reach out to us as soon as possible at jipperoni@icloud.com
Q: What should I do if my item arrives damaged or incorrect?
A: We’re so sorry for the inconvenience! Please contact us right away with your order number and photos of the issue — we’ll make it right.
Product & Payment Info
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment options at checkout.
Q: Are your products guaranteed?
A: Yes — we stand by the quality of our products. If there’s ever a problem, our customer service team is here to help.
Q: Do you offer gift wrapping or custom notes?
A: Not at the moment, but we’re working on offering this in the near future.
Other Questions
Q: Where are you based?
A: We are an online-only store, proudly serving customers around the world.
Q: How can I contact customer service?
A: Contact us here and we’ll get back to you within 24–48 hours.
Q: Do you have a physical store I can visit?
A: No, Your Home Supply is exclusively online — this helps us keep prices affordable and offer free shipping worldwide.
Still have questions?
📩 Contact us anytime at here— we’re here to help!